| How to View and Resend Previous Correspondence |
Correspondence that has been sent to the customer is listed in the Previous Correspondence section. Note - The Correspondence tab will be disabled/grayed out for agencies that do not use Correspondence. |
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| Step 1 |
From the Order Details for the order, click Correspondence tab. New Correspondence screen is displayed.
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| Step 2 |
Click Previous tab. Previous Correspondence is displayed
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| Step 3 |
Click Reprint button to reprint previously sent correspondence
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| Step 4 |
Printer dialog box opens to print correspondence. Correspondence is automatically emailed if there is an email address in VPS.
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| Step 5 |
Correspondence successfully resent message appears
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